Statement Redesign
SKILLS
- customer experience design
- visual design
- CCM composition
MY ROLE
Lead CX designer
GOALS
- Improve customer experience with clarity of information and readability
- Develop design system for both Account and Performance statements
CHALLENGES
- Many high-level stakeholders involved
- Designing common template framework for two different data sets
RESULTS
- Increased customer satisfaction led to reduction in customer service calls
- One standard template for development for both statement types