Digital Transformation
SKILLS
- customer experience design
- product design
- customer journey mapping
- prototyping
- CCM composition
A mortgage statement template for high-volume transactional communications meeting print, web and mobile requirements for CCM composition using Opent Exstream. Utilizing a common design system across different mediums.
MY ROLE
Lead CX designer
GOALS
- Create common design system for all channels
- Design a mortgage statement template for digital and print channels
RESULTS
- Project success led to prioritization of additional industry communications using same model.