UX Process

1.

Engagement Meetings

A deep dive with stakeholders to establish a mutual understanding of the overall product goals, strategies and objectives. Discovery level meetings to gain insight into user research objectives.

2.

Whiteboarding

Collaborative team-based brainstorming sessions — get all ideas out on the table, align on strategic goals and establish user flows, scenarios and tasks.

3.

Wireframing

Applying established user flows to low-fi wireframes and introducing design patterns. Collaboration with cross-functional teams to establish finalized user interactions.

4.

Prototyping

Applying design systems and interactive design treatments to finalized wireframes. Delivering component-level design specifications for appropriate output channels and documenting a final Design System.

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User Research

I generally conduct user research throughout the course of a project, and the research never truly ends. When more specifically applied, user research begins during the Engagement Meetings and evolves further as we work through the wireframing process.

Explorative-type research through methods such as targeted surveys allows us to make educated assumptions and helps to identify the usability testing scope.

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Usability Testing

Validating and gaining valuable insight on user interactions. Various methods depending on use-case. For assessment and comparative testing, moderated adaptive interviews are encouraged at the beginning and end of an engagement. Other methods such as session recordings and heat-map technology have been great tools for remote testing.